LiveVox is a next-generation cloud contact center platform that seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization. LiveVox solutions are focused on improving the customer and agent experience, mitigating risk for customers, and providing an easy-to-use platform. Their unifying technology enables effective engagement strategies as well as quality management programs to drive performance.
Top Services
Solution Categories
Contact Center & CX
UC & Collaboration
UC & Collaboration
Recommended For
Contact Center, CCaaS
Workflow Management Tools
Omni-channel Chat Bots
Workflow Management Tools
Omni-channel Chat Bots
Differentiators
Competitive Pricing
Experienced Sales Engineers
Strong with Compliance
Pricing can be either seat-based or consumption-based, which is great for seasonality.
Experts in helping customers with risk mitigation and meeting compliance.
Can sell common CCaaS features as standalone services, such as WFM or Speech Analytics.
Average Customer
Size
Midmarket businesses
Enterprise businesses
Verticals
Finance
Healthcare
Hospitality
Travel
Healthcare
Hospitality
Travel
Additional
- Customers with on/off seasons that want to increase/decrease their consumption as needed.