Observe.AI is an Intelligent Workforce Platform that transforms contact centers by infusing Artificial Intelligence into 100% of customer conversations — optimizing agent performance and automating repeatable workflows that drive revenue and retention. Their solutions create a scalable and repeatable process for analyzing conversations, empower teams to do their best work more efficiently, and improve client satisfaction metrics.
Top Services
Solution Categories
Contact Center & CX
Differentiators
Experienced Sales Engineers
Project Manager Assigned for All Sales
Strong with Compliance
U.S. Based Customer Support
Agnostic overlay-only solution compatible with all CCaaS providers.
Data visibility is industry leading, can push analytics to any CRM like Salesforce.
Average Customer
Size
Midmarket businesses
Enterprise businesses
Verticals
Finance
Healthcare
Insurance
Retail
Healthcare
Insurance
Retail
Additional
- Customers typically with 100-1,000 users and that have Quality Assurance (QA) Analysts and/or Contact Center Supervisors.