Outsource Consultants is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. They have spent years researching and screening outsource call centers to develop a proprietary database of over 500 of the world’s top-performing US-based, nearshore, offshore, and at-home BPO providers – including hundreds that wouldn’t have otherwise been on our clients’ radar. Their unique matching algorithm uses over 50 data points to identify BPOs that meet our clients’ exact specifications and present the options in a side-by-side comparative matrix for easy analysis.

Top Services

Solution Categories
Contact Center & CX
 
Recommended For
Business Process Outsourcing, BPO

Differentiators

Competitive Solution
Unique Solution in the Channel
Methodically source and vet their BPO providers to offer customers a selection of highly trained call center agents.
Have partnerships with onshore (US based), nearshore (i.e. Mexico), and offshore (i.e. India) BPO providers.
Provide customers with a side-by-side comparison of their agent options.
Have call center agents that are regulation compliant, like HIPAA and PCI, if needed by the customer.
Offer flexibility for customers to increase or decrease their agents as needed.

Average Customer

Size
Midmarket businesses
Enterprise businesses
 
Verticals
E-commerce
Finance
Healthcare
Retail
 
Additional
  • Sweet spot is customers in need of typically 20-100 agents.