
Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Their R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. Sestek helps digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe.
Top Services
Speech Analytics, Digital
Speech Analytics, Voice
Real-Time Agent Coaching
Differentiators
Strong with Compliance
Strong with International
Offer a single pane-of-glass platform for the three major branches of CX AI: Conversational AI, Conversational Biometrics, and Conversational Analytics & AQM.
Employ over 100 R&D engineers that focus on innovating their solutions.
Develop all their AI technologies in-house, hold 16 patents, and support 28 languages.
Integrate with major Contact Center providers such as Five9, Avaya, Zoom, and Genesys.
Have an all-inclusive pricing model where add-on services like redaction or additional languages are not an extra cost.
Average Customer
Insurance
Retail
- Customers with compliance needs, especially banking.
- Average customer spend is $10,000 MRC.